Apple User Documentation or the Lack Thereof

There’s an interesting conversation here regarding Apple and support documentation, specifically with regard to what is missing.

This is embarrassing. “It Just Works” should more than cover documentation. I don’t know how many people I’ve read and heard in revered tone about “The Most Holy HIG” and so on… seriously, they are a trillion dollar company and don’t have the resources to make comprehensive guidance across ALL formats? That is utter bullshit and completely user hostile.

Oh, also, don’t forget that “you’re doing it wrong” will make an appearance from time-to-time whenever the executives have been lowered to our level in response to something on which the company has fucked up.

I see a lot of “they’re premium” whenever somebody brings up Apple being expensive. Irrespective of the realities of premium or not, Apple certainly screams premium with everything they do but the deep holes in their user documentation, whatever the format, is terrible and counter to even the slightest notion of a premium experience.

Simon Woods @simonwoods


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